"Our average ticket is right around $1,900, whereas most are under a thousand. And the reason, they're selling time and materials over the phone."Tim Leary. Tim's own figure, not a typical result.
How Handy's sells
- An estimator goes to the home, looks for other needs, and builds the estimate from the price book in the van.
- Tim says they present about 85% of estimates on site, the same visit.
- Options: the must-do, the better job, the full job. Let the customer choose.
Then follow up on set days
Day 2 call, day 5 text, day 10 email, then mark it declined with a reason. The scripts are in the Starter Kit.
Do this this week
Turn your next three estimates into three options each, and put day 2, 5 and 10 reminders on your calendar.